If you need help or information please contact us on 01224 593381

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For women who do not wish to enter refuge accommodation, our outreach service provides support to those living in the community. Women can contact us directly or referrals can be made from other agency workers. If you are considering making a referral on behalf of someone, please be sure that this is a service that the woman wishes to engage with. This service is delivered in our office base and we can also arrange to meet a woman elsewhere, when and where it is safe to do so.

 What happens when we receive a referral?

Once we receive a referral we undertake an Initial Assessment. This process can take up to an hour to complete with further follow up to manage your safety and support needs. We will inform you of the outcome of your assessment and you will be offered support or, if necessary at the time, placed on our waiting list. If you are on a waiting list, we will keep in regular contact to let you know when you will be at the top of the list.

Women accessing our Women’s Support service have a range of choices in how to interact with our service.  

The support we provide can fall into the following categories:

-          risk identification and safety planning

-          support to look at housing options including, where appropriate, the provision of refuge accommodation

-          information about the legal process and support to access legal advice

-          help to rebuild self-esteem and confidence that may have been affected by domestic abuse

-          support to help women identify the tactics perpetrators use and the impact these have on health and wellbeing

-          support to develop additional ways of coping with the impact of the abuse they have experienced

-          support women with their financial wellbeing

-          support to help rebuild relationships with children and other family members

-          support women to access advice and support from other agencies and services